Learner FAQ

How do I log in?

Use the login details provided in your welcome email. Some organisations may also use Microsoft or Google sign-in.

I forgot my password. What should I do?

Use the “Forgotten your username or password?” link on the login page.

Where do I find my courses?

After logging in, go to “My Courses” from the dashboard or main menu.

Why can’t I see a course?

Courses are assigned by your organisation. If you believe a course is missing, contact your manager or training administrator.

How do I complete a course?

Open the course, complete all required activities, and follow the instructions shown on screen.

How do I get my certificate?

Where certificates are enabled, they become available after you meet the course completion requirements.

Why is my course not showing as complete?

Some courses require all sections, quizzes, SCORM modules, declarations or other required activities to be completed. Refresh the course page and check for any incomplete items.

Who can see my progress?

Your organisation’s authorised managers or administrators may be able to view your enrolment, progress, completion status and certificates.

Who do I contact for help?

For course or content questions, contact your manager or training administrator.

For technical issues, contact:
support@telligent-solutions.com